Returns & refunds.

Unlabels products carry your brand and are made to order. That changes the rules compared with a shelf purchase, and we want them to be clear before you order.

Change of mind

As personalised goods, the consumer right of withdrawal does not apply (Article 16(c) of Directive 2011/83/EU), and orders cannot be cancelled or returned once production has started. That is why we show you the label preview before you confirm: check the name, spelling and design carefully.

Damaged or faulty products

If a product arrives damaged, faulty or different from what you ordered, message us on WhatsApp within 14 days of delivery with your order number and a photo. We replace the product at our expense or, if you prefer, refund the corresponding amount.

Label errors

If the error is ours (the label differs from the approved preview), we reprint and reship at no cost. If the error was already in the approved preview, we can relabel the batch at an agreed cost.

Refunds

Refunds are credited to the original payment method within 14 days of agreement. If in doubt, write to us before ordering: we would rather answer one more question than handle a return.